I flew American Airways for The very first time and it'll be my previous time it was quite possibly the most horrible expertise I'd ever had using a airline. in no way again you had superior Get the act with each other
I recognize you might be experiencing a merger and several workforce might be under thrilled, but this Angle really should not be obvious towards your shoppers who are only contacting to obtain some help.
When we boarded flight 556 in monte go bay now we were the 1st people within our segment on the cabin and we seen a backpack tucked at the rear of row eight without having human being any place that it belonged to . We pointed it out to a person having an AA uniform who appeared to be a passenger and he was very rude stating it belongs to an AA employee and obviously I must have never been on this kind of plane in advance of. My spouse and I experience really awkward with such a response from one of your workforce!!
On January 25th I contacted American Airways, as I looked at our reservations and discovered that my Daughter experienced us touring all day, So I named to up quality our tickets to first-class as I didn't want to journey all day in coach. I take advantage of lay try to travel first-class as I am positive you could overview but I am seeking to help you save my Miles as we're organizing a sizable spouse and children/graduation journey to Hawaii.
We are extremely disappointed trying to find out about our edge miles. Account figures BBB88568 and 18NH898. We had been scheduled to fly to India March 2012 and all flights to India were canceled. We have to know our miles status and if any miles are actually canceled we'd like them reinstated.
I can't realize why I can't have the opportunity to select a seat on flight #1848 from DFW to Bos confirmation LGGSNS
just an e mail apologizing with the inconvenience a result of the delayed flight might have been all I needed from someone in your functions.
Expensive Customer Service, On September twenty five my 12 12 months old son, Aaron Silvers was booked on American Airways flight 1358 flight at three:10PM from Chicago O’hare in route to La LAX airport. He was escorted by a friend of your household, Lori Cooper, to your airport and thru stability for the gate. For just a price of $one hundred fifty which i previously paid, your airline confident me that my son would be Risk-free and cared for really properly. The flight was announced delayed as soon as they arrived towards the gate. Our loved ones Mate, Lori known as into her Business to inform them that she was managing late. The 2 of these bought some lunch and waited. The flight was as a result of depart at four:15PM, so it wasn’t so inconvenient. They fulfilled back again at the gate to board along with the attendant informed them which the flight was delayed another 50 % one hour due to depart at 4:45PM.
Me and my spouse needed to facial area a servicing problem at the airport, flying from JFK to MIA (AA2299),as a result of which we had to alter the flight .Right after conveying The difficulty for the purple jacket AA worker, the flight was modified, and we were being guaranteed to be seated while in the first-class as we have been designed to on the initial flight (my wife is greatly pregnant).
Upon landing in Roatan on Feb fourteen, I uncovered a piece of my luggage was even now in Miami And they'd have it over the airplane on another flight from Miami to Roatan, the next Saturday!
I used to be delayed on Monday feb 15th twice in advance of becoming cancelled and bumped to Tuesday. Even though I used to be pissed off I recognized. Then at ten:30pm I get yourself a text stating my Tuesday flight was cancelled until finally Wednesday.
january 26 my son flew non prevent from st. louis to laguardia airport Big apple. He arrived, his baggage didn’t. He claimed with the airport that his bag did not arrive from the aircraft. The Woman on the booth checked the claim ticket. The bag experienced not left St. Louis. She gave him a locator variety and informed him they might be making contact with him soon. They could not uncover it so that they despatched him a kind to fill out of his belongings within the bag. He sent it in.
I've generally been a loyal purchaser to AA and do not believe that any of one's prospects really should be handled With this method!
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